FAQs

What are Tollgate's opening hours?

Monday-Saturday 9.00am - 8.00pm, Sunday 10.30am - 4.30 pm. Please check with individual stores as times may vary.

Monday-Saturday 9.00am - 8.00pm, Sunday 10.30am - 4.30 pm. Please check with individual stores as times may vary.

When is the car park open and how many spaces do you have? Are there disabled/parent and child spaces?

The Tollgate car park is open each day in conjunction with store opening hours. The car park is locked from 9pm every night. There are 489 parking spaces including bays for disabled drivers and parent and child.

The Tollgate car park is open each day in conjunction with store opening hours. The car park is locked from 9pm every night. There are 489 parking spaces including bays for disabled drivers and parent and child. Please be aware, the car park located across the road from Tollgate Shopping is not operated by Tollgate, and therefore charges may apply for the duration of your stay. Please see the map below for details. 

Additionally we have POD Point Open Charge electric vehicle charging located outside Harvey’s.

  • There are a total of 4 charging bays.
  • Each has a Type 2 connector and a power rating of 7kW.
  • The charge points are free to use.

You can start charging and check live availability by searching ‘Tollgate’ on the POD Point Open Charge app: http://open.pod-point.com/

For usage instructions please visit: https://pod-point.com/landing-pages/open-charge

What are the nearest transport links?

We are easily accessed by car, bus and train. There is a car park on-site, bus stops nearby, and the train station is only 10 minutes away by taxi.

We are easily accessed by car, bus and train. There is a car park on-site, bus stops nearby, and the train station is only 10 minutes away by taxi.

Does the site have Shopmobility facilities?

We do not offer shopmobility facilities however plenty of disabled parking spaces are availabe.

We do not offer shopmobility facilities however plenty of disabled parking spaces are availabe.

Are there places to eat and drink?

We have a Costa Coffee for a little taste of Italy and a McDonalds where you can enjoy all your family favourites from a Big Mac to a Happy Meal.

We have a Costa Coffee for a little taste of Italy and a McDonalds where you can enjoy all your family favourites from a Big Mac to a Happy Meal.

Where are the toilets? Are there disabled facilities?

There are toilets in the Customer Service Hub, Costa Coffee and McDonalds. There are disabled facilities in Costa Coffee and in the Hub.

There are toilets in the Customer Service Hub, Costa Coffee and McDonalds. There are disabled facilities in Costa Coffee and in the Hub.

Are there baby changing/feeding facilities?

There are baby changing facilities at the Customer Serivice Hub and at Costa Coffee.

There are baby changing facilities at the Customer Serivice Hub and at Costa Coffee.

Are there any cash machines available?

There is a cash machine located outside the Customer Service Hub behind Costa.

There is a cash machine located outside the Customer Service Hub behind Costa.

What should I do if I think I've lost something on site?

Please contact the retailers individually.

Please contact the retailers individually.

Where can I find out about job vacancies at Tollgate?

Vacancies for jobs in the shops within Tollgate are displayed in the Jobs section of the website. You can also contact the retailers directly.

Vacancies for jobs in the shops within Tollgate are displayed in the Jobs section of the website. You can also contact the retailers directly.

Does Tollgate have WiFi?

There is a free Wi-Fi service available.

There is a free Wi-Fi service available.

Are dogs allowed in Tollgate?

Assistance dogs are welcome throughout Tollgate but all other pooches are restricted to the outdoors. Please bear this in mind if planning a long browsing visit.

Assistance dogs are welcome throughout Tollgate but all other pooches are restricted to the outdoors. Please bear this in mind if planning a long browsing visit.

Who can I contact when Tollgate is closed?

Should you need to contact someone out of hours, please call 08081565533

.

Should you need to contact someone out of hours, please call 08081565533

.

General opening times

Monday
09:00
-
20:00
Tuesday
09:00
-
20:00
Wednesday
09:00
-
20:00
Thursday
09:00
-
20:00
Friday
09:00
-
20:00
Saturday
09:00
-
20:00
Sunday
10:30
-
16:30

Store opening times may vary. Food will be open later – please check retailer websites for further details.

Additional opening hours

Tollgate Colchester Store opening times may vary. Food will be open later – please check retailer websites for further details.

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Tollgate
Tollgate West
Stanway
Essex
CO3 8RG
08081565533
  • Car

    Tollgate is found to the west of Colchester on Tollgate West, which can be aproached from the Tollgate Road to the east or from B1408 London Road to the north. If using Sat Nav or a routefinder service, just use postcode CO3 8RG as the destination code.

  • Train

    The nearest train station to Tollgate is Marks Tey, which is a regular stop on the hourly services from London Liverpool St to Colchester and Ipswich.  Both Marks Tey and Colchester stations are just a 10 to 15 minute taxi journey from Tollgate. Please visit National Rail for further details.

  • Bus

    For Tollgate take services 65, 70 and 71 from Colchester Town Centre until the stop marked Tollgate Sainsbury's, which is on the north side of Tollgate West. Tollgate is clearly visible on the south side of the same road.

Facilities

There are over 489 free parking spaces at Tollgate, including bays for disabled drivers and parent & child. Parking is free, and there are no time limits in place.

We are proud that our car park has been issued the Park Mark, an award given by the Police to car parks that have achieved the standards of the Safer Parking Scheme, designed to reduce crime in car parks.

There is a cash machine outside the Customer Service Hub behind Costa.

The Hub contains baby changing facilities, toilet facilities and a seating area with a TV. There is a cash machine outside the Hub behind Costa.

We have POD Point Open Charge electric vehicle charging located outside Harvey’s.

  • There are a total of 4 charging bays.
  • Each has a Type 2 connector and a power rating of 7kW.
  • The charge points are free to use.

You can start charging and check live availability by searching ‘Tollgate’ on the POD Point Open Charge app: http://open.pod-point.com/

For usage instructions please visit: https://pod-point.com/landing-pages/open-charge

Toilets can be found within the Customer Service Hub, McDonald's and Costa. A Baby Change can be found in the Customer Service Hub.  

Services

Some stores within Tollgate offer a click & collect service. Please see individual store pages for further information.

Tollgate offer a free Wi-Fi service to all customers.

Download centre map